Comcast’s machine learning app saves ‘tens of millions’ of dollars in truck rolls | FierceCable

Comcast’s machine learning app saves ‘tens of millions’ of dollars in truck rolls | FierceCable

SEATTLE—Comcast implemented a machine learning program that the company said can accurately predict whether it needs to dispatch a technician to a customer’s home in order to fix connectivity problems. The company developed the program internally, in part by using open-source software.

http://www.fiercecable.com/cable/comcast-s-machine-learning-app-saves-tens-millions-dollars-truck-rolls?utm_medium=nl&utm_source=internal&mrkid=872848&mkt_tok=eyJpIjoiWW1RM09EVTVNbVUwTldVMyIsInQiOiJheHJzeXZtQ3N3bEJqT0oxRlJEcDdPOElIVGZwZ0JOSHQ3eFU0QXZmdE5ZWTBiY1lGK21UUERPM29VTHBMUnlRQVZWYTcwZUl1M3BnWG5TTHU5Y1lmXC9Mblwvb2pJdXlUVEx0N29oNVVzN3BZNHpZTnFLbjlZUlBCaGdZMlRoYzlZIn0%3D