How Technology Has Failed to Improve Your Airline Experience – The New York Times

How Technology Has Failed to Improve Your Airline Experience

Silicon Valley prides itself on its capacity to upend entrenched industries. But airlines have eluded tech disruption.

https://www.nytimes.com/2017/04/12/technology/how-technology-has-failed-to-improve-your-airline-experience.html?_r=0