AT&T CEO admits his firm ‘blew it’ by siccing lawyer on customer
AT&T ‘s chief executive, Randall Stephenson , acknowledged Wednesday that the company "blew it" in turning over a loyal customer’s suggestions to a lawyer and saying it won’t even consider ideas from the general public.
http://www.latimes.com/business/la-fi-laz-att-ceo-email-response-20151014-column.html